Delivery Information
We know you're excited to get your hands on your Moreish order, so we aim to make delivery as straightforward as possible. Here's everything you need to know about our delivery times, costs and what happens if something doesn't go to plan.
Good to know:
Royal Mail Tracked 48 delivery
Standard delivery: £3.49
Free UK delivery on orders over £25
Orders are usually dispatched within 1–2 working days
Orders are dispatched Monday to Friday
How long does delivery take?
We aim to dispatch all orders within 1–2 working days.
Once your order has been dispatched using Royal Mail Tracked 48, delivery typically takes 2 working days, although this may vary during busy periods or due to circumstances outside our control.
Please note that delivery estimates are not guaranteed.
Delivery prices
We currently offer one standard delivery option:
Royal Mail Tracked 48
£3.49 per order
Fully tracked service
Free UK delivery on orders over £25
Any delivery charges will be clearly shown at checkout before you complete your purchase.
Free delivery
We offer free UK delivery on all orders over £25.
The free delivery threshold is based on the order total after any discounts have been applied.
When we dispatch
Orders are packed and dispatched Monday to Friday, excluding UK bank holidays.
Orders are usually dispatched within 1–2 working days of being placed.
During particularly busy periods, such as new product launches or seasonal promotions, dispatch times may occasionally take a little longer. If this happens, we'll always do our best to keep you informed.
Tracking your order
All orders are sent using Royal Mail Tracked 48, which includes parcel tracking.
If you'd like your tracking number or an update on your delivery, simply get in touch and we'll be happy to provide it.
Missed deliveries
If Royal Mail is unable to deliver your parcel, they'll usually leave instructions explaining the next steps.
Depending on the circumstances, your parcel may:
be left in a nominated safe place
be delivered to a neighbour
be taken to your local Royal Mail Delivery Office for collection
have another delivery attempt arranged
Please follow any instructions provided by Royal Mail.
Lost or delayed parcels
While most orders arrive without any issues, delays can occasionally happen.
If your order hasn't arrived within the expected delivery timeframe, please contact us as soon as possible. We'll investigate with Royal Mail and do everything we can to resolve the issue quickly.
If a parcel is confirmed as lost, we'll arrange a suitable replacement or refund in line with your statutory rights.
Damaged orders
We take great care when packing every order.
If your parcel arrives damaged, or any items inside have been damaged during transit, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
your order number
a description of the damage
clear photographs of the damaged packaging and products
We'll review the information and work with you to put things right as quickly as possible.
Delivery address changes
Please double-check your delivery address before placing your order.
If you've entered the wrong address, contact us as soon as possible. If your order hasn't already been dispatched, we'll do our best to update it.
Unfortunately, once an order has been shipped, we may not be able to make any changes.
UK & international delivery
We currently deliver throughout the UK using Royal Mail.
If you'd like delivery outside the UK, or to a location where additional delivery charges may apply, please contact us before placing your order. We'll be happy to discuss the available options and provide a delivery quote where possible.
Special delivery requests
If you have any special delivery requirements or questions before placing your order, please get in touch. While we can't guarantee every request can be accommodated, we'll always do our best to help.
Last updated: 25 June 2026
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