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Returns & Refunds
We hope you'll love every Moreish order. If something isn't right, we'll do everything we can to put it right quickly and fairly. This page explains when returns are accepted, how refunds work and what to do if there's a problem with your order.
At Moreish, we take great care when preparing and packing every order. If there's an issue with your purchase, please let us know and we'll do our best to resolve it as quickly as possible.
Changed your mind?
As our products are food items, we're unable to accept returns simply because you've changed your mind once products have been opened.
If your order is unopened and still in its original condition, please contact us before returning anything. We'll let you know whether a return can be accepted and explain the next steps.
Return postage costs for unwanted items are the responsibility of the customer unless we've made a mistake with your order.
Your right to cancel
Under the Consumer Contracts Regulations 2013, customers normally have the right to cancel online purchases within 14 days.
However, this right does not apply to sealed food products once they have been opened or unsealed.
If you'd like to cancel an eligible order before it has been dispatched, please contact us as soon as possible.
Damaged or faulty products
If your order arrives damaged, faulty or isn't what you ordered, please contact us within 48 hours of delivery.
To help us investigate quickly, please include:
your order number
a description of the issue
clear photographs of the damaged packaging and products where applicable
Once we've reviewed the information, we'll arrange an appropriate solution, which may include a replacement, refund or another suitable resolution.
Incorrect items
If you've received the wrong product, we're sorry.
Please contact us as soon as possible and we'll arrange for the correct item to be sent or issue a refund where appropriate.
Missing items
If something is missing from your order, please get in touch within 48 hours of receiving your delivery.
We'll investigate the issue and work with you to resolve it as quickly as possible.
Lost deliveries
If your order hasn't arrived within the expected delivery timeframe, please refer to our Delivery Information page before contacting us.
If your parcel is confirmed as lost by the delivery provider, we'll arrange a replacement or refund where appropriate.
How refunds are processed
If a refund is approved, we'll process it using your original payment method.
Once the refund has been issued, it may take several working days for the funds to appear in your account, depending on your bank or payment provider.
Returning products
If we've agreed that a return is appropriate, we'll provide instructions on how and where to send your item.
Please don't return products without contacting us first, as this may delay the process.
Where possible, returned products should be securely packaged to prevent damage during transit.
Your consumer rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
If products are faulty, not as described or unfit for purpose, you may be entitled to a repair, replacement or refund in accordance with your legal rights.
Need help?
If you have any questions about your order, returns or refunds, we're always happy to help.
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Moreish
4 Bell View Terrace
Clifford
Leeds
LS23 6JA
Last updated: 25 June 2026
Moreish Returns & Refunds
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